Frequently Asked Questions

The method we use for cleaning is hot water extraction, or also known as “steam cleaning”. To accomplish this, we use both truck mounted and portable units.

We ask that our clients remove any breakable objects off of tables or chests. We usually move items and put them in a safe area if they are not already moved by the client.

The time will vary depending on the size of the rooms, services performed, and if any stain removal treatments are neccessary. On average it takes approximately 2 to 8 hours to complete most jobs. Some larger jobs may require us to come back a second day.

Yes, we do clean wall – to -wall wool carpet. Wool carpets require an experienced technician because wool and other natural fibers can easily be damaged or discolored.

Humidity, temperature, and airflow affect the drying time. Typically, it takes approximately 6 to 12 hours to dry completely. We recommend having some form of airflow to assist the drying process such as central heating and air, ceiling fans or floor fans. Usually upholstery drys quicker than carpets or area rugs.

We leave shoe covers for our clients to put on , so they can walk on it immediately. We do ask them to excercise caution when wearing the shoe covers especially when walking off the damp carpet onto tile or hardwood floors, it may be a little slippery. We ask them to take the shoe covers off when not walking on the freshly cleaned floors.

Yes, we do pick up and deliver wool or oriental area rugs for a fee. Some area rugs can be cleaned at your home, depending on whether it’s just normal wear on them or whether there are major stains, especially pet odors and stains. If there are heavy pet odor or stains in the rugs we do recommend that we take them to our facility to clean them. There is usually a seven day turn around time to allow the rugs to be completely dry before we return them.

We accept Cash, Checks, All Major Credit Cards, and PayPal.

No. If we travel to your location to give a quote, there is a small service fee. If we do the job at the time of the quote, there is no service fee.